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| Chat Features |
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Multiple Simultaneous Agents
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Multiple Departments |
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Intelligent Chat Distribution |
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Agent to Agent transfer |
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Operator to Operator chat |
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Intuitive Windows-based agent interface |
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Ability to accept / reject incoming chat requests |
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Unlimited Simultaneous chats |
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Secure SSL based Chat |
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Canned Response Manager |
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Push Images, Links, Pages, Proactive Messages |
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Ability to chat in multiple languages |
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Emotions |
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Leave a message when offline |
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| Chat Initiation |
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Visitor initiated Chat from Website / Email |
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Invite Visitor to Chat |
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Force Chat |
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| Activity Monitor |
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Real-Time Site Activity Monitor |
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Monitor 1000's of visitors simultaneously |
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Visitor History |
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Visitor Browser Type, Country, Browsing history
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Visitor Time spent per page |
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| Branding & Customization Features |
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Visitor's chat window fully customizable |
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Chat Button/Icons fully customizable |
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Fonts, Colours and Font Style |
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| Reporting and Analysis |
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Chat Satisfaction Survey |
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Retrieve/Search Chat Transcripts |
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Detailed Reporting and Statistics |
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